terms
Placing an order
Our shopping cart service accepts orders from mainland UK customers only. We are pleased to accept orders from Northern Ireland, Scottish Islands, IOM, IOW and the Channel Islands by telephone. All customers may place an order by telephone.
Hours
The sales office is open between 8.45am - 5.15pm Monday to Thursday and 8.45am - 4.30pm Friday, excluding bank holidays. There is an answering service to take messages during our closed periods.
Carriage and packing - you will pay less on internet orders
Telephone orders:
Under the value of £350.00 excluding VAT will incur a charge of between £8.00 and £15.00 exc VAT within mainland UK up to 20Kg in weight.
Internet orders:
Carriage charge on Internet orders equal to or under £70.00 inclusive of VAT is £6.84 inclusive of VAT (£5.95 exc VAT). Internet orders over £70.00 inclusive of VAT are sent carriage free.
Carriage will become payable on all 'carriage free orders' if the net spend reduces below carriage free amount caused by the return of goods. Separate carriage charges apply to all non UK mainland destinations including N.I., Scottish Islands, I.O.M. and Channel Islands and is subject to quotation.
Delivery and despatch of goods
Goods are despatched using a signed for courier service. After two failed delivery attempts by the courier company, goods will be returned to us and additional delivery charges will become payable by you. To avoid failed delivery attempts please discuss your delivery arrangements with us at time of ordering. Goods are normally dispatched within 3 - 10 working days. We aim to deliver non stock items within 21 days from date of order. Alternative delivery arrangements by request. Please do not assume goods will be delivered the next day after your order has been placed. If you require goods by a certain date we strongly recommend that you contact us to discuss your requirements.
Sizes
All sizes quoted on this web site are subject to a plus or minus 3% tolerance. If your size requirement is very specific please discuss your sizes with us first before placing an order.
Colours
Colours displayed on our web site are indicative only. Please use our free sample service to check colour suitability before ordering.
Prices
All prices shown on the web site are INCLUSIVE of VAT at the current standard rate, unless otherwise specified. When confirmation of your order is received this is to indicate that we have received your order it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change in price we will always contact you first to ensure the price is acceptable.
Payment
Terms of business are 'Pro Forma' unless otherwise agreed. Payment can be made by cheque, credit /debit card or bank payment. We reserve the right to add a 2% surcharge when payment is made using a credit card. 30 day credit accounts are available on request subject to bank and trade references, along with a minimum monthly spend.
Returns
We will provide a full credit or replacement for unused and unmarked goods that are not to specification. Wipe clean Polyester, PVC Coated cotton, Vinyl PVC, Eclipse Acrylic coated and Table Protector products are cut to order and are therefore classed as 'made to measure'. You also have the right to cancel your order at any time before delivery and within 7 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us in a saleable condition (unopened and unused). After seven working days the sale is considered closed and we will not make a refund. 'Made to measure' returns are accepted on the basis of manufacturing defects only. Returns are by prior agreement with our sales office and we will issue a RETURNS REFERENCE NUMBER. When returning goods we recommend the use of a 'signed for' carriage service. Items lost in transit back to us is your responsibility. Refunds are only provided when goods are received by us in their original condition and packaging. To request a refund please notify us immediately by e-mailing: sales@bluejigsaw.com
Goods returned to us without a RETURNS REFENCE NUMBER will be subject to a 20% handling charge.
Shortages / damages
Complaints regarding shortages in consignments and damage to goods must be notified in writing (post, fax, e-mail) within 3 calendar days from receipt of goods, otherwise we cannot accept responsibility.
Retention of title
Beneficial title of re-saleable goods remains with the seller until fully paid for.
Helpful hints with table linen
Shrinkage - all 100% cotton goods will shrink approximately 6% on weft (width) and up to 8% on warp (length) on laundering.
Overhang
When measuring for tablecloths remember to allow for the drop / overhang. This can be calculated by adding 24" to both the length and the width of the table top for cotton and polyesters table cloths. We recommend a smaller drop when using wipe clean products - add 20" to both the length and width of the table.
Laundering
We recommend when laundering coloured table linen the use of a detergent, free of OBAs (Optical Brightening Agents).
Dark textile colours should always be washed separately. Newly manufactured, dyed woven textiles will release dye during the initial washing cycles and could cause cross dye contamination into other items during laundry.
